How to Get Accurate Moving Quotes — A Step-by-Step Guide
The quote you accept sets the foundation for your entire moving experience. A bad quote — one that is deliberately low, based on inaccurate information, or intentionally vague — is the starting point for most moving disputes. Here is how to get quotes you can actually trust.
Step 1: Vet Before You Quote
Do not waste time getting quotes from companies you have not vetted. Before requesting any estimate:
- Check the company's safety record on MoveSafe
- Verify they have a DOT number and active insurance
- Confirm they are a carrier, not a broker
- Eliminate any company with an Unsatisfactory safety rating
Start with 5 companies, vet them, and request quotes from the 3 best. This saves time and ensures every quote comes from a legitimate mover.
Step 2: Insist on an In-Home or Video Survey
Never accept a quote given over the phone or based on an online form alone. An accurate estimate requires the mover to see your belongings. They need to assess volume, weight, access difficulties (stairs, long walks), and special items (pianos, antiques, fragile art).
Most reputable companies now offer video surveys via smartphone — the estimator walks through your home virtually. This is acceptable and often more convenient than in-person. What is not acceptable is a quote based on "How many bedrooms do you have?"
Step 3: Understand Pricing Methods
Weight-based (interstate moves)
Interstate movers typically charge based on the actual weight of your shipment plus the distance. The truck is weighed before and after loading. This is the standard regulated by the FMCSA.
Cubic feet (some long-distance carriers)
Some carriers price by volume rather than weight. This can be legitimate, but it is easier to manipulate — estimates of cubic footage are subjective. If a company quotes by cubic feet, get a guaranteed maximum volume in writing.
Hourly rate (local moves)
Local moves are often priced by the hour (e.g., $150/hour for a 3-person crew). Ask for a time estimate and a not-to-exceed cap. Without a cap, a crew that works slowly costs you more.
Step 4: Request the Right Type of Estimate
Always request a binding or not-to-exceed estimate. A not-to-exceed estimate is the gold standard — it sets a price ceiling but allows the final price to be lower if your shipment weighs less than expected.
Step 5: Compare Apples to Apples
When comparing quotes from different companies, make sure they include the same services:
- Packing and unpacking (or not)
- Furniture disassembly and reassembly
- Stair, elevator, and long-carry fees
- Storage fees if applicable
- Valuation coverage level
- Delivery window specifics
The cheapest quote is not the best quote if it excludes services that others include. And a quote significantly below the others is often a lowball trap.
Step 6: Get Everything in Writing
Federal law requires written estimates for interstate moves. Your written estimate should include the estimate type (binding/non-binding), total cost, all included services, pickup and delivery dates, payment terms, and the company's DOT and MC numbers. Never proceed based on a verbal agreement.
Quote Red Flags
- Quote given without seeing your belongings
- Significantly lower than all other quotes (30%+ cheaper)
- Refusal to provide a binding or not-to-exceed estimate
- Vague language about "additional charges may apply"
- Pressure to commit immediately ("this price expires today")
- Large deposit required before the move date