15 Questions to Ask a Moving Company Before You Hire

Licensing & Registration

1. What is your US DOT number?

Every interstate mover must have a DOT number. If they cannot provide one, stop the conversation. Once you have it, verify it on MoveSafe to check their safety record. Learn more about what a DOT number is.

2. Are you licensed to operate in my state?

For interstate moves, federal licensing is required. For local moves, check state licensing. Ask for their license number and verify it with your state's public utility commission.

3. Do you use subcontractors or brokers?

Some companies are actually brokers who farm your move out to the lowest-bidding carrier. This is a major source of problems. If they subcontract, ask for the actual carrier's DOT number so you can check their record too.

Estimates & Pricing

4. Is this a binding or non-binding estimate?

A binding estimate locks in the price. A non-binding estimate is a guess that can change. Always push for a binding or not-to-exceed estimate. Non-binding estimates are where hostage load scams start.

5. Will you do an in-home or video survey before quoting?

Any mover that quotes a price without seeing your belongings is guessing. Reputable companies always assess the volume and weight of your move before committing to a number. Phone-only quotes are a red flag.

6. What additional charges might apply?

Ask specifically about: long carry fees (if the truck cannot park close), stair charges, elevator fees, heavy item surcharges, shuttle fees (if a smaller truck is needed), and storage fees. Get all potential extras in writing.

7. What is your cancellation policy?

Understand what happens if you need to cancel or reschedule. Some companies charge cancellation fees, especially if you cancel close to the moving date. Get the policy in writing.

Insurance & Liability

8. What valuation coverage options do you offer?

Federal law requires movers to offer Released Value (60 cents per pound — nearly worthless) and Full Value Protection. Always choose Full Value. Ask what the cost is and what the deductible is. Read our full guide on moving insurance.

9. Can you provide a certificate of insurance?

A legitimate mover will produce this immediately. If they stall or cannot provide it, that is a serious warning sign. You can also verify their insurance status on their MoveSafe safety report.

10. What is your claims process for damaged items?

Ask how to file a claim, what the timeline is, and what documentation they require. Federal law gives you 9 months to file and the mover 120 days to resolve. A company that cannot explain their claims process clearly may not handle claims well.

Logistics & Service

11. What is your delivery window?

For long-distance moves, delivery is rarely same-day. Ask for a specific window (e.g., 5-10 business days) and what happens if they miss it. Get the delivery spread in writing and ask about per-day compensation for late delivery.

12. Who will be handling my belongings?

Will the same crew load and unload? Will your items be transferred between trucks? Each transfer point is a risk for damage or loss. Direct, truck-to-door service is safest.

13. Do you provide packing materials and services?

Understand what is included and what costs extra. Some movers include basic materials; others charge for every box and roll of tape. Importantly, items you pack yourself may not be covered under the mover's liability if damaged.

14. How long have you been in business?

Longevity is not a guarantee of quality, but fly-by-night scam operations rarely last more than a year or two. A company with 10+ years in business under the same name has a track record you can verify.

15. Can you provide references from recent customers?

Legitimate companies are happy to share references. Combine this with online reviews (Google, BBB, Yelp) and their federal safety record on MoveSafe. If they refuse to provide references, consider it a warning sign.

Answers That Should Worry You

• "We don't have a DOT number" or "I'll get back to you on that"
• "We can give you a price over the phone without seeing your stuff"
• "We need a large cash deposit upfront"
• "The estimate might change on moving day"
• "We're actually a broker — we'll find you a carrier"
• Vague answers about insurance, claims, or licensing

For a complete rundown of scam tactics, see our guide on how to spot a moving scam.